in Call Center Management

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Omnichannel Solution for Inbound, Outbound and Blended Contact Centers

XCALLY is an omni-channel solution that helps you provide the best customer care experience with our powerful Motion technology.

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Why Choose Us

External Custom Integrations

Upscale XCALLY with custom or third-party apps like Zendesk, Salesforce, SugarCRM, etc. or develop your own integrations.

User-Friendly Web GUI

Avoid spending a lot of time in training, quickly start to manage interactions with our simple and intuitive user interface.

Powerful Omnichannel Modules

Keep track of your customer interactions across multiple channels with our comprehensive omnichannel solution.

Features to Help You Streamline Your Call Center Business

Custom Dashboard

Monitor calls, recordings, and your agents' performance for quality assurance purposes. Make dynamic changes with realtime panels and dashboards.

Predictive Dialer

Maximize talk time and increase productivity with XCALLY's Motion Bull predictive dialer that can be used for call back applications, booking reminders, automatic surveys, and more.

Scripting Tool

Improve customer experience with JScripty, a dynamic agent scripting tool that gives guidance to your agents to successfully manage customer interactions.

Analytics and Reports

Analyze data and performances of your contact center through our ready-to-use reports or build one tailored to your business goals using required KPI metrics.

Drag and Drop IVR Designer

Create IVR projects using our drag and drop designer to build auto-attendant, customer satisfaction surveys, call back, IVR outbound automatic campaigns, and more.

Internal Messenger

Collaborate with other agents and supervisors on your team to resolve customer issues instantly. Avoid call transferring, save time, and increase productivity.

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What Customers Are Saying on

"Xcally offers a great software solution to unify companies' contact centers with deep insights on customer behavior and meeting their expectations. It greatly reduces the burden of customer care agents getting overwhelmed with huge customer requests through automation of tasks and easy to use instant surveys to get customer feedback."

Matovu M.

CEO

Information Technology and Services

"Xcally Motion is a great solution for our business, It helps to track our customers' desires and feedbacks in realtime. Thus we improve customer's experience easily and efficiently. We have raised customer satisfaction and have increased the number of new customers and retain the old ones."

Jean Rodrigue T.

Head of IT

Consumer Services

Improve the Experience for Your Agents and Customers

Know your customers and let them interact with you across their favorite channels.

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