USAN Contact Suite provides a customizable agent desktop, outbound dialer applications, and digital communication channels - seamlessly integrated with Amazon Connect.
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Extend the Power and Reach of Amazon Connect
Increase Agent Productivity
Give agents the information they need to be efficient and boost customer satisfaction.
Streamline Processes
Blend email and web chat with voice channels for optimized agent workloads.
Lower Total Cost of Ownership
Consumption-based pricing provides low barrier to entry and automatic scaling.
Boost Agent Efficiency and Improve Customer Experience
Dialing and Campaign Manager
Add TCPA-compliant outbound dialing capabilities to Amazon Connect.
Web Chat and Chatbots
Digitally engage customers in real-time conversations from your website.
Email for Amazon Connect
Agent Desktop Outbound
Give your customers the flexibility to engage on the communication channel of their choice.
Get a customizable, workflow-driven desktop application that seamlessly integrates with Amazon Connect.
Reduce Costs, Eliminate Hurdles to Innovation, and Strengthen Customer Relationships
Deliver a seamless customer experience across all communication channels with an open, service-based platform.
