See Thematic in action

Smart text analytics software

Connect, understand and act on customer feedback

Thematic's award-winning AI turns your survey, reviews, live chat and complaints into real insights in minutes.

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Trusted by teams worldwide

See what really matters to your customers

Get actionable insights fast

Discover highly accurate, specific themes in your data in minutes using our adaptable, purpose-built AI.

Make data-driven decisions

Prioritize with confidence and make informed decisions quickly through detailed reports and visualizations.

Bring all your data together

Connect all your feedback across channels through integrations with the sources you already use.

Improve efficiency and generate deeper insights

Automate feedback analysis and get a unified view of how your customers feel, regardless of the feedback channel.

AI-powered theme analysis

Capture the meaning of phrases, grouping similar ones into actionable themes - even if they are worded differently.

Flexible themes editor

See why AI discovered a particular theme and make tweaks to the analysis to ensure relevancy and usefulness.

Robust sentiment analysis

Use our algorithms to gauge how positive or negative a theme, a verbatim, a sentence or a statement is within a sentence.

Robust segmentation and filtering

Get a high-level perspective of feedback and drill down into sub-themes and segments with support for over 100 languages.

Graphical data visualizations

Incorporate existing growth, operational, and loyalty metrics into predictive and prescriptive analytics with customizable visualizations.

Custom dashboards and reports

Create custom views for every partner and stakeholder that highlight the most relevant patterns and insights.

Loved by CX managers, analysts and industry experts

See what our customers have to say.

"Makes verbatim data meaningful"

"Thematic does more than just assist with prioritisation. The ability to drill down into themes for further analysis enables almost live decision making with product and development managers on the areas that most matter to customers."

William D.

UX Design Manager, Financial Services



"User friendly product that gives results!"

"Having very little experience reviewing large amounts of data, such as open ended user comments, Thematic and the team were able to help us easily digest product information in order to identify issues and resolve them."

Stephanie M.

Insights Manager, Marketing and Advertising



Stop analyzing and start acting

Thematic delivers fast ROI in a cost-effective and scalable way. See for yourself with a personalized demo.


* Capterra Reviews

Capterra reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Capterra or its affiliates.