SummitAI Service Management is ITIL-compliant and leverages the latest advances in AI-powered digital agents and service automation.
Incident Management
Service Catalog
Service Request Management
Log incidents quickly with automated suggestions, categorizing, and routing for expedited time to resolution.
Create a comprehensive catalog of IT and business services utilizing the the drag-and-drop feature.
Provide a consumer-like experience with the service catalog to submit requests from web or mobile.
Orchestration
Omni-Channel Support
IT Clinic
Automate service requests and allow IT management to prioritize requests for service according to urgency.
Leverage the service portal to view assets, documents, and use AI capabilities for faster time-to-resolution.
Simplify scheduling from a centralized dashboard built to easily manage appointments within specific teams.
See Why Our Customers Love Us
"Transform your IT service with SummitAI. SummitAI is a great service vendor. Responsive and willing to help. SummitAI works well in our organization and allows for the automation we need."
"We implemented [SummitAI] platform in Phases starting ITSM followed by ITAM and ITOM. This unified the entire IT Operations framework with all the data and workflow required within giving an excellent platform for the complete IT Operations."
"When we were doing our search for an effective ITSM tool, we had a list of 75+ requirements and Summit was able to not only meet but demonstrate how each of the requirements was done in the system."
SummitAI transforms the way enterprises work. The consumer-grade, responsive digital workflow empowers employees with an anytime, anywhere service experience.
Capterra reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Capterra or its affiliates. Reviews have been edited to account for errors and readability.
About
SummitAI is a market-leading artificial intelligence-driven IT and Enterprise Service Management Solution.
