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Automate Your Customer Experience with Chatbots
SnapEngage is an adaptable and intelligent live chat platform that increases website conversion rates and improves customer satisfaction for sales and customer service teams.
Scale Effectively and Improve Internal Efficiencies with Automation
Provide a better customer experience with highly focused and personalized conversations.
Gather insights with actionable data to measure, manage, and improve performance.
Guide clients through the customer journey, from acquisition, adoption, expansion, and retention.
Engage, Convert, and Retain More Customers with Personalized Solutions
Chatbots
Understand the intent of your customers, provide automated answers, and guide them to the right agent with Answer bot, Guide bot, and more.
Live Chat
Maintain user engagement with our omnichannel live chat solution and proactive rule-based messaging that allows you to target your most qualified leads at the right time.
CRM Integration
Unify your existing sales workflow with our CRM integrations. Automatically fetch contact information from your CRM and connect them with Salesforce, MS Dynamics, HubSpot, and SAP.
Reporting and Analytics
Monitor performance, make data-driven decisions, and optimize your live chat ROI with reporting, audit logs, real-time activity monitoring, Google Analytics integration, and more.
Security and Compliance
Ensure GDPR to HIPAA compliance with SnapEngage. Transfer data securely with our advanced technology in place to keep all your information private and safe.
Design Studio
Easily customize button colors, fonts, backgrounds, chat forms and more with intuitive design tools. Match your branding with color palettes, logos, and backgrounds.
"We love SnapEngage. It makes communicating with website visitors, customers, and potential customers painless and crisp. The Chat window and proactive Chat look great on our site and allow us to engage with customers without appearing too pushy. We have been able to head-off much confusion from customers and calls into our Support Center by quickly and easily answering their questions as soon as they have them."
Richard M.
Account Executive
Source:
"SnapEngage dedicated an implementation specialist who trained the trainer and also provided webinars for the agents/users. The customer service is stellar, via chat (of course!) or phone. They not only provide documents and guides from the knowledge base but the savvy agents walk you through the process, as needed. The design studio is intuitive and customizations are easy to make."
Jenny N.
Director of Operations
Source:
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Drive Proven Results for Your Business with SnapEngage
Capterra reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Capterra or its affiliates.
