Knowledge Management System

Lighthouse enhances every business engagement by empowering employees, agents and customers with real-time access to accurate and consistent knowledge, improving customer and employee experience alike.

Trusted by the world's most successful companies

Benefits

Answer any query, anytime, on any interface.

Save countless hours in onboarding and training by centralizing knowledge and making it instantly accessible.

Respond to customers with on-the-spot, accurate answers when they're needed – on web, chat, or in-person.

See better business results by enabling agents to reach their goals more quickly by leveraging knowledge.

Features

Enhance customer experience with knowledge when you need it using our powerful patented search functionality.

Enable your agents to shorten call times and avoid inaccuracies to customers' questions in the moment. 

Empower customers to gain the answers on their own via mobile or web browser searchable FAQs.

Organize your knowledge portal so any member of your team can quickly find up-to-date information. 

Help branch staff communicate and sell more effectively with consistent messaging across branches.

Provide mobile and tablet accessible digital manuals, how-to’s, and guided templates to field employees.

Provide scalable interactive support via virtual assistant, chatbot, or voice assistant – no coding required.

Easily integrate with the applications you already use with Lighthouse's open API.

Testimonials

See what customers are saying about us.

“

Overall, amazing. We've now got a solid foundation of information that will propel us into the future enablement of other self serve tools and features. Even better that KMS will be right there with us, helping plan and support our future growth. Not only is the system just amazing on it's own but the personal partnership we've developed with the KMS team is priceless."

Automation Solutions Manager

Industry: Insurance

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“

Highly recommended. With KMS Lighthouse we feel that we have a real partner for every request or need. We know that we are using the best technology and we hear our users' satisfaction. [It's] user friendly. Very intuitive to both users and admins."

Knowledge Manager

Industry: Commercial Real Estate

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See Lighthouse in action

Improve engagements across all services and channels with our easy-to-use knowledge management solution.

• Cataloging / Categorization

• Full Text Search

• Content Management

• Collaboration

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Capterra reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Capterra or its affiliates.