Knowledge Management System

Illuminate the
path to knowledge

Lighthouse enhances every business engagement by empowering employees, agents and customers with real-time access to accurate and consistent knowledge, improving customer and employee experience alike.

Trusted by the world's most successful companies

Benefits

A centralized knowledge base for a single point of truth

Answer any query, anytime, on any interface.

Reduce Agent Training Time

Save countless hours in onboarding and training by centralizing knowledge and making it instantly accessible.

Enhance Customer Experience

Respond to customers with on-the-spot, accurate answers when they're needed – on web, chat, or in-person.

Improve Business Productivity

See better business results by enabling agents to reach their goals more quickly by leveraging knowledge.

Features

Lighthouse boosts productivity and efficiency

Enhance customer experience with knowledge when you need it using our powerful patented search functionality.

Call Center

Enable your agents to shorten call times and avoid inaccuracies to customers' questions in the moment. 

Self-Service Portal

Empower customers to gain the answers on their own via mobile or web browser searchable FAQs.

Knowledge Portal

Organize your knowledge portal so any member of your team can quickly find up-to-date information. 

Branches and Stores

Help branch staff communicate and sell more effectively with consistent messaging across branches.

Distributed Workforce

Provide mobile and tablet accessible digital manuals, how-to’s, and guided templates to field employees.

Virtual Assistants / Chatbot

Provide scalable interactive support via virtual assistant, chatbot, or voice assistant – no coding required.

Plug into your existing systems

Easily integrate with the applications you already use with Lighthouse's open API.

Testimonials

You're in good company

See what customers are saying about us.

Overall, amazing. We've now got a solid foundation of information that will propel us into the future enablement of other self serve tools and features. Even better that KMS will be right there with us, helping plan and support our future growth. Not only is the system just amazing on it's own but the personal partnership we've developed with the KMS team is priceless."

Stacy M.

Automation Solutions Manager

Industry: Insurance

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Source:

Highly recommended. With KMS Lighthouse we feel that we have a real partner for every request or need. We know that we are using the best technology and we hear our users' satisfaction. [It's] user friendly. Very intuitive to both users and admins."

Inbal Y.

Knowledge Manager

Industry: Commercial Real Estate

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Source:

What I like the most using this software is the UX/UI. It's easy to use both as an editor and as a front user. Highly recommended and not only for the software also for the great team. Great service. Fast SLA. Professional and Friendly."

Meny L.

Knowledge Manager

Industry: Government Administration

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See Lighthouse in action

Your answers, illuminated

Improve engagements across all services and channels with our easy-to-use knowledge management solution.

  • Cataloging / Categorization
  • Full Text Search
  • Content Management
  • Collaboration

* Capterra reviews

Legal

Capterra reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Capterra or its affiliates.