Record and monitor calls to ensure consistent quality and great customer service.
Quickly analyze call records to review and improve agent performance.
Ensures compliance with regulations such as PCI, Sarbanes-Oxley, TSR, TILA, FDCPA, HIPAA, & MIPPA.
Easily track call costs and allocate them appropriately to generate revenue.
Boost Productivity and Performance
Provide feedback to your agents based on their individual calls.
Review calls for order taking, returns, or service requested.
Prevent the recording of sensitive information with our Blackout feature.
Pull up recordings quickly and review calls off the Dashboard tool.
Save recordings as a WAV or MP3 file.
When searching for a program with our phone system, our phone vendor suggested this company and their product. We implemented it over 3 years ago and have been completely satisfied with how it has filled our needs.
Create reports of call records to provide feedback to your agents or select outstanding examples to be used for training purposes.
Other Reports Include:
Call Details
Most Expensive Calls
Department Details
Overview by Department
Longest Calls
Station Details
Most Called Numbers
Top 10 Stations by Duration
Excellent Product, Quality Service, and Unparalled Technical Support
See How CASH+ is Perfect for All Your Call Recording Needs
When such a dispute arises, we are able to rely on the call recording to determine the facts. I can't stress how useful this has been in resolving "he said/she said" disputes.
Julie Murray
Reeds Insurance
I have compared the features, support and cost with other companies, and this software is great all around.
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